Hakuna · CRM & Operations
Hakuna Salesforce
The internal CRM and operations backbone behind activities, registrations, payments, organization charts, reporting and international event logistics.
Back office platform
The operational system behind the movement.
This project is the internal layer that lets Hakuna operate at scale. It centralizes people, activities, registrations, payments, discounts, cancellations, dashboards, organization structures and integrations that used to be scattered across spreadsheets and manual processes.
- Activity and event control panels with capacity, gender balance, payments, cancellations and confirmations.
- Registration workflows that connect people, payments, scholarships, reminders and operational actions.
- Organization chart and team tooling for cities, responsibilities and internal coordination.
- Integrations with web, Shopify, Business Central-style accounting flows, email and reporting processes.
Impact
Automation where the team used to lose days.
System
What I focused on
Data model and CRM architecture
Designing Salesforce objects and relationships that match real Hakuna operations instead of forcing teams into generic records.
Operational interfaces
Building admin panels that give teams direct actions: confirm places, recover unpaid registrations, cancel, report and communicate.
Automation and integrations
Reducing repetitive accounting, registration, payment, email and reporting work through connected flows and services.
International event readiness
Designing systems for scale, clarity and quick decisions during high-pressure activities and trips.