Hakuna Intelligence
JARVIS
An LLM assistant living inside Hakuna’s Salesforce: ask in plain language, it queries the org and answers with data — with a voice, a soundtrack and a personality of its own.
Every day the team needs answers that live inside the CRM: how many people are confirmed for an escapada, which activities are filling up, how the shop is doing. JARVIS turns those questions into conversations.
JARVIS is a custom chat experience built into Salesforce as a Lightning tab and a floating utility-bar companion: a Lightning Web Component front end with its own personality (cinematic intro included), backed by an LLM agent that plans multi-step queries, runs them against live org data and returns the answer with full transparency — tokens in and out, steps taken and which sources were consulted.
It ships with the details that make an internal tool feel like a product: suggested questions on the empty state, conversation history with search, image paste for visual questions, playful loading states and a one-tap “report error” flow that emails the full conversation to the ops team.
The demo
Recorded July 2026: cinematic boot, a personal night-owl greeting — and a real question answered from live org data in seconds.
Live in production
Personal greetings that change with the time of day, plus one-tap suggested questions.
A real answer from live data — with full transparency: tokens, steps and sources consulted.
Under the hood
No Agentforce, no middleware: a hand-built agent loop talking straight to the Claude API from Apex.
Agentic tool-use loop in Apex
The agent sends the question plus tool definitions to Claude, executes each tool_use locally, feeds results back and repeats until the model closes the turn — up to 12 iterations per question, with prompt caching to keep it fast and cheap.
Guardrailed SQL on live data
run_soql accepts SELECT only, over a whitelist of org objects, capped results, running in USER_MODE so field-level security and sharing rules always apply. No DML, ever.
Shopify tools via GraphQL
Beyond the CRM, JARVIS answers about the shop in real time — orders, products and revenue summaries pulled from the Shopify Admin GraphQL API, with throttling-aware retries.
Knowledge base search
A read-only library of ~180 internal docs synced into Salesforce lets JARVIS explain processes, not just count records — searched with SOSL when the question needs context.
A voice, literally
Spoken greetings by name and time of day, an epic “pantheon of legends” easter egg and situational clips — all generated with ElevenLabs and shipped as static resources with three original soundtracks.
Product-grade details
Private conversation history per user, custom markdown renderer (Locker-safe), record links in answers, image paste for vision questions, and error reports that email the whole conversation to ops.
The sound of JARVIS
JARVIS does not just have an interface — it has a voice and a soundtrack. Boot sounds, spoken greetings that change with the time of day, and its own theme.